Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thelittlelionsdenshop@gmail.com. Please note that returns will need to be sent to the following address: 644 N ORCHARD DR, BURBANK CA 91506 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: thelittlelionsdenshop@gmail.com. 

DAMAGES & DEFECTIVE ITEMS

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that arrive damaged or defective may be returned by contacting us within 3 days of delivery.

If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

If you have worn or washed the item and the item becomes damaged, you are not qualified for a return/exchange/store credit of any kind. 

FINAL SALE

Final sale items cannot be returned, even for store credit. Here is a list of final sale items:

-Sale Items

-Seasonal/Holiday Items

-Silicone Items

-Hats

-Hair Accessories

-Swimsuits

-Books

-Items Marked Final Sale

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thelittlelionsdenshop@gmail.com.